Survey: Healthcare ranks as top online activity

The top internet activity for Thais was receiving healthcare consulting and services, while Gen Y spent the most time -- 8 hours and 55 minutes a day -- on the internet compared with other generations, according to the latest survey by the Electronic Transactions Development Agency (ETDA).

Survey: Healthcare ranks as top online activity
Business

Survey: Healthcare ranks as top online activity

published : 24 Aug 2022 at 06:25

newspaper section: Business

writer: Suchit Leesa-nguansuk

The Bangkok Metropolitan Administration and KASIKORNBANK have jointly unveiled the “BMA Doctor” application under the “Smart OPD” project that allows users to access medical services at all 11 hospitals under the Medical Service Department, Bangkok Metropolitan Administration, by simply downloading a single app. (Photo: Chanat Katanyu)

The top internet activity for Thais was receiving healthcare consulting and services, while Gen Y spent the most time -- 8 hours and 55 minutes a day -- on the internet compared with other generations, according to the latest survey by the Electronic Transactions Development Agency (ETDA).

The Thailand Internet User Behavior survey of 2022 also showed watching live commerce was among the top five internet activities for the first time, while state officials spent the most time on the internet compared with other occupations.

The survey gauged 46,348 respondents countrywide from April to July. Thais spent an average of 7 hours and 4 minutes on the internet per day, with Gen Y topping the ranking for time spent online.

Gen Y overtook Gen Z, which topped the ranking last year, as the latter is not spending time studying online, unlike last year, said Chaichana Mitrpant, executive director of ETDA.

The number of Thailand's internet users has grown from 24 million in 2012 to nearly 53 million in 2021.

People are more familiar with online activities, driven by the pandemic and online financial assistance offered by the government, he said.

According to Mr Chaichana, government officials were found to be the top career for spending the most time online -- an average of 11 hours and 37 minutes -- followed by students and freelancers.

This reflects interest and readiness among officials about working in the digital era, he said.

The government has issued regulations mandating state agencies provide services through digital channels.

Mr Chaichana said healthcare consulting and services ranked as the top online activity in the survey as the pandemic drove many people to book vaccinations and receive medical consulting online to reduce the chance of contracting the virus from a hospital. Some 86.2% of respondents indicated they use the internet for this purpose.

This was followed by online communication, entertainment, live commerce and financial transactions.

"The emergence of the metaverse would create a better experience among users in terms of engagement and communication," he said.

Ordering food and online shopping dropped out of the top five activities as people are now more willing to eat out, while online shopping activities declined due to economic woes, said Mr Chaichana.

Watching live commerce ranked fifth among online activities for Gen Y, according to 64.7%, followed by Gen Z and Gen X.

Online shopping continued to prove popular with Gen Y, with clothes, shoes, sport equipment and jewellery the top purchases.

The report found e-marketplaces were the top shopping channel for online users in Thailand based on 76% of respondents, followed by Facebook at 61.5%, websites 39.7%, Line 31%, Instagram 13% and Twitter 3.81%.

In terms of sellers, Facebook was the top online channel preference at 66.8%, trailed by e-marketplaces at 55.2%, Line 32.1%, websites 26.7%, Instagram 19.9% and Twitter 9.9%.

The report also showed transactions via bank websites and applications ranked as the most popular payment channel among Thais, followed by cash on delivery, e-wallets, credit cards and online payment through PayPal or Google Pay.

Thailand ranks third in real-time payment transactions in the world, behind India and China.

Gen Y produced the most content online, followed by Gen Z and Gen X, while video clips are the most popular content format at 49.9%, followed by written content at 41.8% and live content 36.8%.



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